Shipping and Return Policy

At Fireworld BBQ, we aim to provide a seamless shopping experience, including reliable shipping and an easy return process. This Shipping and Return Policy outlines the terms related to order delivery and product returns.

1. Shipping Information

We offer shipping to most locations. Shipping rates and delivery times are calculated at checkout based on your location and the size of your order.

• Processing Time: Orders are processed within 1-3 business days.
• Shipping Time: Delivery times typically range from 3-7 business days, depending on your location.
• Shipping Charges: Shipping costs are calculated during checkout and are based on the weight of your order and shipping location.

2. International Shipping

We currently offer international shipping to selected countries. Please note that international shipments may be subject to customs fees, import duties, and taxes, which are the responsibility of the customer. These charges vary by country and are not included in the shipping costs displayed at checkout.

3. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking information. You can track your shipment using the link provided in the email. If you do not receive tracking information within 3 business days, please contact us at info@fireworldbbq.com.

4. Shipping Delays

While we strive to meet all delivery estimates, shipping delays may occur due to unforeseen circumstances, such as weather, holiday traffic, or carrier issues. In the event of a delay, we will notify you via email and work with the shipping carrier to resolve any issues.

5. Return Policy

If you are not satisfied with your purchase, you may return the item within 30 days of receipt. Please review our Return Policy to understand the conditions and steps for returning your order.

• The item must be unused and in its original packaging to qualify for a return.
• Non-returnable items include perishable goods, personalized items, and gift cards.

6. Return Shipping

Unless the return is due to an error on our part or a defective product, the customer is responsible for paying the shipping costs for returning an item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

7. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receipt at info@fireworldbbq.com with photos and details of the issue. We will arrange for a replacement or a refund as quickly as possible.

8. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 7-10 business days, and a credit will be applied to your original method of payment.

9. Contact Us

If you have any questions regarding shipping or returns, feel free to reach out to us at info@fireworldbbq.com or info@fireworldbbq.com.