Online Return Policy

At Fireworld BBQ, we are committed to ensuring your satisfaction with our products. If you are not entirely satisfied with your purchase, our Online Return Policy outlines the conditions under which returns are accepted.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

• The item must be unused and in the same condition as when you received it.
• The item must be in its original packaging.
• A receipt or proof of purchase must be provided.

2. Return Timeframe

You have 30 days from the date of purchase to return an item. After this period, we are unable to offer a refund or exchange.

3. Non-Returnable Items

Certain items are exempt from being returned, including:

• Perishable goods such as food products.
• Gift cards.
• Downloadable software products.
• Items that have been customized or personalized.

4. Return Process

To initiate a return, please contact us at info@fireworldbbq.com with your order number and details about the product you wish to return. We will provide further instructions on how to send your item back to us.

5. Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund, please contact us at info@fireworldbbq.com.

7. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at info@fireworldbbq.com.

8. Shipping Costs for Returns

Unless the return is due to an error on our part or a defective product, you will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

9. Contact Us

If you have any questions about our return policy, please contact us at info@fireworldbbq.com.